To confirm a booking, House Fresh Cleaning LLC requires a deposit of 20% of the estimated total for the service. The deposit:

• Is applied to the final price of the service.
• Confirms and secures your reserved spot in our schedule.
• The remaining balance is due when the service is complete.
• Your appointment isn't confirmed until the deposit is received and House Fresh Cleaning LLC confirms it.

We recommend booking at least 24 hours in advance.

Same-day requests may be accepted, subject to team availability and the property's location.

For longer services — such as Deep Cleaning, Move-In / Move-Out and Post-Construction Cleaning — we recommend booking further in advance.

24 hours or more before your appointment

You can cancel or reschedule without penalty. If you cancel, your deposit may be refunded.

Less than 24 hours before your appointment

The 20% deposit may be considered non-refundable, since that time was reserved in our schedule.

If you have an emergency or an exceptional situation, please contact us.

You're responsible for making sure our team can access the property at the scheduled time.

If our team arrives and can't get in for reasons attributable to the customer, the appointment may be treated as a late cancellation and the deposit may be non-refundable.

If, on arrival, the conditions, size or amount of work are significantly different from the information provided when booking, House Fresh Cleaning LLC may propose a price adjustment before doing the additional work.

You must approve any additional charges before we continue.

If House Fresh Cleaning LLC has to cancel or reschedule an appointment due to unforeseen circumstances, you can:

• Reschedule the service for another available date, or
• Receive a full refund of your deposit.

We provide cleaning services 7 days a week, 7:00 AM – 5:00 PM, subject to availability.

Appointments can be requested 24/7 through our website. Phone and WhatsApp Business support is available Monday through Sunday, 7:00 AM – 5:00 PM.

Appointments are subject to availability based on the type of service and the location, size and condition of the property. Airbnb / vacation rental services can be coordinated around each property's check-out and check-in times. Same-day requests are subject to availability.

Every booking is subject to availability and is considered confirmed only after you receive confirmation from House Fresh Cleaning LLC. The date and time you select are not confirmed until then.